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Membership FAQ

Where can I find my USA Canoe/Kayak number on the website?

There are two places on the website where you can find your membership number:

1) Log in

     • Under "My Profile" on the right-hand side of the screen

     • Click on "Manage Profile"

     • Click on "Edit my Bio"

     • Your number will appear on that page

2) Log in

     • Click on the "Profile Home" on the right-hand side of the screen

     • Click on the tab that says "My Bio"

     • Your number will appear on that page

 

Why do I have more than one USA Canoe/Kayak number? And which one do I use? 

Anyone who joined before 2015 will have a six digit USACK number.  While we have them on record in your profile as your "Legacy USACK Number," those numbers are not searchable in our current database.

Everyone has been assigned a new 8-digit membership number.  Please use this number.

Anyone who joined after February 2015 will have a number assigned by the current database. That will be your only USACK number.

 

How do I change my username and password?

If you are already logged in and wish to change your user information, click on "Mange Profile" on the right-hand side of the screen. On the next page, click on "Edit Bio" - you can change your information there.

 

How do I change my subscription preference to Rapid Media?

In order to change your magazine preference, log in to the website and click on Manage Profile >> Edit Bio. The Edit Bio page will have a drop-down menu where you can select or change your magazine. If you have trouble logging in, please contact the Membership Department and we'll be glad to assist you. 

 

How do I update my family members online?

Click here and follow the steps to add or update a family member:

 

How do I opt-out of e-mails?

You have two options. You can either contact us and ask to be removed from the list, or you can log in to your profile and click on "Manage Profile” on the right-hand side of the screen. Click on "Preferences” – there you can choose which e-mails you want to receive.

  

I am already a member, but the site does not recognize my e-mail address. What’s wrong?

Usually this issue occurs because we do not have an e-mail address on file for you. If we do not have one, the site will not recognize it. However, occasionally there will be a typo in the e-mail we have on file, which can also cause a problem. If this issue occurs, you can contact the Membership Department to obtain your log in information.

 

I am a new member, but when I fill out the online form, the website said my name is already in the system. What do I do?

There are many people in our database that have the same name; if you join online and that message comes up, you can bypass it by simply clicking "Continue.” The purpose of the message is to keep previous members from re-registering.

 

I am a recently expired member or was a member in the past; should I click on "Join USACK?”

If you are a recently expired member, or you were a member in the past, you do not need to create a new log in. Everyone in our database was automatically assigned log in information, even people who have not renewed in years. If you wish to know your log in information, you can contact the Membership Department.

 

If I select an auto-renew membership type, how do I cancel that auto-renew feature in the future?

Log in to your USACK account, go to the 'Manage Profile' page, then in the 'Invoicing, Payments & History' section, click on 'Memberships'. Click on the red X next to the future-dated invoice to remove the auto-renew feature. Or, you can contact the USACK Membership Department, and we can change your membership settings. 

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